Frequently Asked Questions

  1. Who can use the South Carolina Assistive Technology Exchange?
  2. What type of equipment can be listed on the South Carolina Assistive Technology Exchange?
  3. What type of equipment will not be listed on the South Carolina Assistive Technology Exchange?
  4. How can I access the South Carolina Assistive Technology Exchange if I do not have Internet access?
  5. How can I browse the listed items?
  6. How do I become a registered user?
  7. Why should I register with the South Carolina Assistive Technology Exchange?
  8. Why does the South Carolina Assistive Technology Exchange need information about me?
  9. How can I add an item to the South Carolina Assistive Technology Exchange?
  10. How can I add an item that I am looking to acquire?
  11. What happens when I submit my item?
  12. How can I edit my listing?
  13. How can I remove my listing?
  14. How can I update my contact information?
  15. Who maintains the South Carolina Assistive Technology Exchange?
  16. Can I use the South Carolina Assistive Technology Exchange to advertise my commercial products and services?
  17. Who should I contact if I am looking for an item not listed on the South Carolina Assistive Technology Exchange?
  18. Is there some way for me to identify items just recently added to the South Carolina Assistive Technology Exchange?
  19. What happens if I do not update my equipment listing?
  20. How can I contact the South Carolina Assistive Technology Exchange?
  21. I don't see my question in this list of frequently asked questions. Who should I contact?

1. Who can use the South Carolina Assistive Technology Exchange?

The South Carolina Assistive Technology Exchange is primarily for South Carolinians, although we do accept entries from neighboring states. We also accept entries from people outside South Carolina who want to sell or buy equipment for relatives who are South Carolinians. The program is designed to facilitate equipment exchange and is not meant to be used as a profit-making tool for individuals or businesses.

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2. What type of equipment can be listed?

Any device that assists a person with a disability to live more independently or safely may be submitted. South Carolina Assistive Technology Program (SCATP) advises against selling (and buying) used software. If you decide to sell your used software through the South Carolina Assistive Technology Exchange, please comply with the terms outlined in the license agreement that accompanies the software.

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3. What type of equipment will not be listed on the South Carolina Assistive Technology Exchange?

Critical life sustaining equipment such as ventilators and oxygen concentrators need to be supplied by a credentialed vendor or pharmacy and therefore cannot be listed on the the South Carolina Assistive Technology Exchange. We can help you place these items with organizations that are able to redistribute them. Please contact SCATP at 803-935-5273. Hygienic items such as catheters, masks and tubing must be in their original sterile packaging.

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4. How can I access the South Carolina Assistive Technology Exchange if I do not have Internet access?

You can access the South Carolina Assistive Technology Exchange listings by contacting SCATP. Staff can review current listings for you, or post items on your behalf. To access the South Carolina Assistive Technology Exchange through a SCATP staff member, contact SCATP at 803-935-5273.

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5. How can I browse the listed items?

You can view all available items by clicking on the View Items Available button. If you are interested in viewing items sought by others, click on View Items Needed. Both of the resulting lists can be filtered/searched by AT category, by length of time posted on the South Carolina Assistive Technology Exchange, by type, by zip code proximity and by keyword.

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6. How do I become a registered user?

To become a registered user of the South Carolina Assistive Technology Exchange, click on Register. You will be prompted to fill out a form with your contact information. You will also be asked to choose a unique Username and Password, both of which are case sensitive, which means that you have to use the same arrangement of capital and lower case letters each time you login. For example, if you set your username as JohnSmith, the system will not recognize you if you then login as johnsmith. Once you have registered, you will be asked to login by supplying your Username and Password. You will also receive an email with your Username and Password (if an email address was supplied); please keep this email for your records.

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7. Why should I register with the South Carolina Assistive Technology Exchange?

Only those who have registered are granted full access to all of the features of the South Carolina Assistive Technology Exchange. If you do not register, you only have limited access to the listing of items available. Registered and logged in users get access to the contact information associated with those items, enabling them to get in touch with the person who listed the item. Also, only registered and logged in users can post listings on the South Carolina Assistive Technology Exchange.

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8. Why does the South Carolina Assistive Technology Exchange need information about me?

There are two reasons. First, we need contact information from you for both communication and security purposes. In the world of the Internet, it is sometimes necessary to verify that people are who they say they are. Second, we are able to bring you the South Carolina Assistive Technology Exchange as a free service because we get federal funding for the program, and our funding source requires us to prove that people are benefiting from the service. For that reason, we ask you to give us feedback after a successful equipment exchange. Please be assured that your personal information will never be known to anyone outside of SCATP. We will never identify you by name or other defining characteristics in any report, and we never share our users' information with other organizations or agencies.

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9. How can I add an item to the South Carolina Assistive Technology Exchange?

If you have an item you would like to offer for sale/exchange and you are a registered user, click Login. If you are not a registered user and you would like to post an item for sale/exchange, click on Register to sign up for an online account. Once you are logged in, click on Post an Item for Sale. You will then be prompted to fill out a form with information about the item you would like to list on the South Carolina Assistive Technology Exchange. Once the form is completed click Submit Listing for Preview. You will then be shown a preview of what your listing will look like so you can confirm that all the information is correct. At this time, you can add up to four (4) photos to be included with your listing. The system will automatically resize the photos appropriately. If all is correct click on Confirm Submission and your listing will be submitted to the South Carolina Assistive Technology Exchange. If you need to change something about your listing click Edit Before Submitting and make the necessary edits. Note: If you don’t add photos with your initial listing (which is submitted to the Exchange administrators for approval) but you want to add them later, the photos must be sent to the Exchange administrators (see Question 12).

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10. How can I add an item that I am looking to acquire?

To add an item for which you are looking to acquire, click Login or Register (if you have an account). Once registered and logged in, click on Post an Item Needed. You will then be prompted to complete a form with information about the item you are looking to acquire. Once the form is completed click Submit Listing for Preview. You will then be shown a preview of what your listing will look like so you can confirm that all the information is correct. If all is correct click on Confirm Submission and your listing will be submitted to the South Carolina Assistive Technology Exchange. If you need to change something about your listing click Edit Before Submitting and make the necessary edits.

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11. What happens when I submit my item?

After you submit an item, whether you are looking to sell/exchange or looking to acquire, a staff member reviews the listing for approval. You are then sent an email message (if an email address was supplied) informing you if your item will be listed. You can also see the status of your listings at anytime under My Account.

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12. How can I edit my listing?

In order to edit a listing, you must be logged in. Under the My Account heading, find your item and click the edit icon (picture of the edit icon) next to the item. You will then be given the opportunity to make any edits to the information currently associated with that item. You must update your listing at least once every 90 days in order for your listing to remain active on the South Carolina Assistive Technology Exchange. If you need to add photos associated with your listing please email your request to admin@scatpexchange.net. Attach the photo file(s) and be sure to include the ItemId in your email message. If you need to delete photo(s) associated with your listing please email your request to admin@scatpexchange.net and be sure to include the ItemID in your message.

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13. How can I remove my listing?

In order to remove a listing, you must be logged in. Under the My Account heading, click on the remove icon (Picture of the remove icon) next to the item. Please complete the satisfaction questions, as your feedback is essential to our funding.

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14. How can I update my contact information in my account?

In order to update your contact information, you must be logged in. Under the My Account heading, click on Update My Contact Information. The information currently associated with your account will be listed in the form; to change any information simply delete the current information and type in the new information. Remember to click the Save Changes button before exiting the page.

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15. Who maintains the South Carolina Assistive Technology Exchange?

The South Carolina Assistive Technology Exchange is maintained by the South Carolina Assistive Technology Program (SCATP). If you have questions regarding the South Carolina Assistive Technology Exchange, please contact the SCATP via email at admin@scatpexchange.net or by phone at 803-935-5273.

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16. Can I use the South Carolina Assistive Technology Exchange to advertise my commercial products and services?

Please note that The South Carolina Assistive Technology Exchange cannot be used to advertise commercial products and services. It is designed for use by individuals seeking products and those who have items to donate or sell.

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17. Who should I contact if I am looking for an item not listed on the South Carolina Assistive Technology Exchange?

See the Guide for Seeking and the AT Reuse Flyer at the following link: http://scatp.med.sc.edu/services/equipment-reuse/. If you still need help, please contact the the South Carolina Assistive Technology Exchange via email at admin@scatpexchange.net or by phone at 803-935-5273.

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18. Is there some way for me to identify items just recently added to the South Carolina Assistive Technology Exchange?

Yes. Items posted within the last 14 days are identified with a new symbol (picture of new symbol). Also, the search feature allows you to filter the list of all items added within the past 7, 14, or 30 days. It’s important to remember that equipment can sometimes take much longer than 30 days to find a home. We encourage you to search all items, not just those listed within 30 days of your search.

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19. What happens if I do not update my equipment listing?

If an item has been listed on the South Carolina Assistive Technology Exchange for 90 days and is not updated prior to the end of that time period, it will be removed. Please continue to update your listings, or see FAQ #13 for instructions on removal of your listing.

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20. How can I contact the South Carolina Assistive Technology Exchange?

The South Carolina Assistive Technology Exchange can be contacted via email at admin@scatpexchange.net or by phone at 803-935-5273.

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21. I don't see my question in this list of frequently asked questions. Who should I contact?

For any questions not addressed in this list, please contact the South Carolina Assistive Technology Exchange via email at admin@scatpexchange.net or by phone at 803-935-5263.

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